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Hotel Management and Hospitality Questions - All Grades

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Continuing Education Hotel Management and Hospitality
Continuing Education Hotel Management and Hospitality
When greeting our guests, we should always:
  1. Smile
  2. Make eye contact
  3. Have welcoming body language
  4. All of the above
Continuing Education Hotel Management and Hospitality
Continuing Education Hotel Management and Hospitality
When escorting a guest to their desired destination, we should always:
  1. Get there quickly so that we can help others
  2. Go extra slow so we can make sure they don't get lost
  3. Just point to the right place and not actually escort them
  4. Try to keep the pace so they feel comfortable walking with us
Continuing Education Hotel Management and Hospitality
When I am the first person seen by a customer, that experience is called:
  1. Customer Care
  2. Customer Relations
  3. Customer Interaction
  4. Greeter
  5. Customer Contact
College Hotel Management and Hospitality
What is an important principle in ecotourism, where in the host culture is incorporated respectfully and meaningfully into the events design?
  1. Cultural Sustainability
  2. Global Sustainability
  3. Community Sustainability
  4. Local Sustainability
Continuing Education Hotel Management and Hospitality
What are most vodkas made from?
  1. Potatoes, barley, rye, maize, wheat
  2. Wheat, corn, barley, wheat, rice
  3. Rice, corn, wheat, rye, sorghum
  4. Wheat, rye, barley, corn, sorghum
Grade 11 Hotel Management and Hospitality
What are the first 3 things a guest notices about a hotel desk agent?
  1. How they look, smell and behave
  2. How the look, sound and listen
  3. How they smell, listen and behave
  4. How they look, listen and behave
Continuing Education Hotel Management and Hospitality
College Hotel Management and Hospitality
What is one of the biggest sources of income for professional associations?
  1. Annual Conferences
  2. Conventions
  3. Exhibitions
  4. All of the above
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