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Entrepreneurship - Human Resources (Grade 10)

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Entrepreneurship - Human Resources

1. 
Regulating emotions to achieve a specific effect in the workplace or jobs that require employees to control or conceal their own personal emotional responses are known as emotional labor.
  1. True
  2. False
2. 
The technical knowledge and information needed to perform a job such as computer skills and knowledge of administrative policies are known as soft skills.
  1. True
  2. False
3. 
The Halo Effect is the positive feeling resulting from a first impression that lasts through subsequent encounters.
  1. True
  2. False
4. 
What is a factor driving high growth / high pay positions?
  1. Decline of high wage jobs
  2. Decline of low wage jobs
  3. Technology & Innovation
  4. Manufacturing
5. 
Which of the following can be defined as a series of activities designed to meet or exceed expectations?
  1. soft skills
  2. stewardess
  3. customer service
  4. hard skills
6. 
What you say or present to persuade someone to buy something is also known as which of the following?
  1. pitch
  2. plausible
  3. product
  4. perishable
7. 
Which of the following is a skill employers are now looking for?
  1. Microsoft Office
  2. Organization skills
  3. Problem solving
  4. All of the above
8. 
Which of the following is a factor driving high growth / high pay positions?
  1. Decline of high wage jobs
  2. Decline of low wage jobs
  3. Technology & Innovation
  4. Manufacturing
9. 
What type of worker deals with very structured decisions?
  1. Executives
  2. Front-end workers
  3. Middle Managers
  4. None of the above
10. 
What is another reason for the demand for skills in high growth / high pay positions?
  1. Improving dollar
  2. Declining dollar
  3. Programmed decisions
  4. Globalism
11. 
What type of employee would have some say in decision making but not full say in what will happen in the organization?
  1. Middle Manager
  2. Executive
  3. Front end worker
  4. None of the above
12. 
The unfair treatment of a person or group of people is known as?
  1. harassment
  2. gratitude
  3. antagonism
  4. discrimination
13. 
Conduct meant to disturb or upset another employee is known as?
  1. discrimination
  2. gratitude
  3. sympathies
  4. harassment
14. 
The way you behave or your behavior is also known as?
  1. conduct
  2. policies
  3. manners
  4. acts
15. 
The time you are scheduled to work is known as which of the following?
  1. hourly
  2. certificate
  3. shift
  4. wage
16. 
Your pay after taxes and deductions are taken out is known as which of the following?
  1. net pay
  2. gross pay
  3. wage
  4. shift
17. 
The rules a company makes to keep work going well and safely are known as?
  1. certificates
  2. policies
  3. conduct
  4. regulations
18. 
Your pay before taxes and deductions are taken out is known as?
  1. gross pay
  2. net pay
  3. shift
  4. wage
19. 
Which of the following means the amount of money a worker is paid?
  1. gross pay
  2. net pay
  3. shift
  4. wage
20. 
A document that proves that you have trained for a skill is also known as which of the following?
  1. wage
  2. policies
  3. certificate
  4. conduct

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