Communication Skills - Listening (Grade 8)
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Communication Skills - Listening
Active listening is one skill that is important when working in groups.
Effective listening is more than just .
Good listening comes from paying attention to:
- The actual words
- How the words are spoken
- Non-verbal gestures
- All of the above
Which of these is NOT an important listening skill?
- Formulating your response while the other person is talking.
- Repeating what was said to make sure you understand.
- Not interrupting the speaker.
Active listening is:
- Expressing in your own words that someone said
- Agreeing with someone and building on their idea
- A listening strategy that includes physical and verbal involvement on the part of the listener
- None of the above
Which of the following does NOT allow you to become an Active Listener?
- Focus on the Customer
- Don't ask questions
- Listen for Ideas
- Limit your own Talking
Active listening involves:
- crossed arms
- texting during the conversation
- having multiple conversations
Techniques for active listening include all of the following EXCEPT:
- Do not interrupt.
- Show interest
- Not asking questions.
- Showing empathy.
Alyssa wants to become a better listener in the workplace. Which of the following is the best technique she can do to improve her listening skills?
- Don't maintain direct eye contact because doing so may distract the speaker.
- Interrupt whenever she has an opinion on the topic to share with her speaker.
- Rephrase and summarize the speaker's message in her own words.
- Avoid asking any questions because doing so may distract the speaker.
How can you show that you are listening when someone is talking to you?