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Communication Skills - Listening (Grade 8)

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Communication Skills - Listening

1. 
Active listening is one skill that is important when working in groups.
  1. True
  2. False
2. 
Effective listening is more than just                .
  1. talking
  2. practicing
  3. learning
  4. hearing
3. 
Good listening comes from paying attention to:
  1. The actual words
  2. How the words are spoken
  3. Non-verbal gestures
  4. All of the above
4. 
Which of these is NOT an important listening skill?
  1. Formulating your response while the other person is talking.
  2. Repeating what was said to make sure you understand.
  3. Not interrupting the speaker.
5. 
Active listening is:
  1. Expressing in your own words that someone said
  2. Agreeing with someone and building on their idea
  3. A listening strategy that includes physical and verbal involvement on the part of the listener
  4. None of the above
6. 
Which of the following does NOT allow you to become an Active Listener?
  1. Focus on the Customer
  2. Don't ask questions
  3. Listen for Ideas
  4. Limit your own Talking
7. 
Active listening involves:
  1. crossed arms
  2. feedback
  3. texting during the conversation
  4. having multiple conversations
8. 
Techniques for active listening include all of the following EXCEPT:
  1. Do not interrupt.
  2. Show interest
  3. Not asking questions.
  4. Showing empathy.
9. 
Alyssa wants to become a better listener in the workplace. Which of the following is the best technique she can do to improve her listening skills?
  1. Don't maintain direct eye contact because doing so may distract the speaker.
  2. Interrupt whenever she has an opinion on the topic to share with her speaker.
  3. Rephrase and summarize the speaker's message in her own words.
  4. Avoid asking any questions because doing so may distract the speaker.
10. 
How can you show that you are listening when someone is talking to you?



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