Entrepreneurship - Human Resources (Grade 10)
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Entrepreneurship - Human Resources
1.
Regulating emotions to achieve a specific effect in the workplace or jobs that require employees to control or conceal their own personal emotional responses are known as emotional labor.
- True
- False
2.
The technical knowledge and information needed to perform a job such as computer skills and knowledge of administrative policies are known as soft skills.
- True
- False
3.
The Halo Effect is the positive feeling resulting from a first impression that lasts through subsequent encounters.
- True
- False
4.
What is a factor driving high growth / high pay positions?
- Decline of high wage jobs
- Decline of low wage jobs
- Technology & Innovation
- Manufacturing
5.
Which of the following can be defined as a series of activities designed to meet or exceed expectations?
- soft skills
- stewardess
- customer service
- hard skills
6.
What you say or present to persuade someone to buy something is also known as which of the following?
- pitch
- plausible
- product
- perishable
7.
Which of the following is a skill employers are now looking for?
- Microsoft Office
- Organization skills
- Problem solving
- All of the above
8.
Which of the following is a factor driving high growth / high pay positions?
- Decline of high wage jobs
- Decline of low wage jobs
- Technology & Innovation
- Manufacturing
9.
What type of worker deals with very structured decisions?
- Executives
- Front-end workers
- Middle Managers
- None of the above
10.
What is another reason for the demand for skills in high growth / high pay positions?
- Improving dollar
- Declining dollar
- Programmed decisions
- Globalism
11.
What type of employee would have some say in decision making but not full say in what will happen in the organization?
- Middle Manager
- Executive
- Front end worker
- None of the above
12.
The unfair treatment of a person or group of people is known as?
- harassment
- gratitude
- antagonism
- discrimination
13.
Conduct meant to disturb or upset another employee is known as?
- discrimination
- gratitude
- sympathies
- harassment
14.
The way you behave or your behavior is also known as?
- conduct
- policies
- manners
- acts
15.
The time you are scheduled to work is known as which of the following?
- hourly
- certificate
- shift
- wage
16.
Your pay after taxes and deductions are taken out is known as which of the following?
- net pay
- gross pay
- wage
- shift
17.
The rules a company makes to keep work going well and safely are known as?
- certificates
- policies
- conduct
- regulations
18.
Your pay before taxes and deductions are taken out is known as?
- gross pay
- net pay
- shift
- wage
19.
Which of the following means the amount of money a worker is paid?
- gross pay
- net pay
- shift
- wage
20.
A document that proves that you have trained for a skill is also known as which of the following?
- wage
- policies
- certificate
- conduct
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