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Business - Effective Workplace Communication (Continuing Education)

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Business - Effective Workplace Communication

1. 
Which of the following are true about personal space? Check all that apply.
  1. Friends who trust each other have less difficulty sharing personal space.
  2. The way you react to someone entering your personal space depends on how well you know someone.
  3. One's personal space is the same for everyone.
  4. Your personal space for someone you don't know is generally larger.
2. 
Mixed messages often happen when
  1. people say what they mean.
  2. people say one thing and do another.
  3. people speak different languages.
  4. people don't understand what is being said.
3. 
Which of the following types of communication is best for sending clear messages?
  1. non assertive
  2. assertive
  3. aggressive
  4. non verbal
4. 
Which of the following are good methods for resolving conflict? Select all that apply.
  1. avoid voicing your concerns
  2. avoid the person
  3. listen to the other side
  4. suggest all possible solutions
5. 
Which is true about compromise?
  1. It requires one person to lose.
  2. A mediator is required to make this happen.
  3. Both sides give up something to settle the conflict.
  4. Nobody wins.
6. 
Which of the following are reasons for conflict? Check all that apply.
  1. different personalities
  2. different needs
  3. different wants
  4. different motivations
7. 
Which of the following speaks the truth without giving offense and uses the four-step method?
  1. Judge
  2. Leveler
  3. Commander
  4. Beggar
8. 
Which of the following techniques does the Leveler use when a critic is angry and criticism is valid but vague?
  1. Discuss and Fix
  2. Question and Fix
  3. Question and Compromise
  4. None of the above
9. 
Which of the following believes that problems will go away if they are ignored?
  1. Escape Artist
  2. Scientist
  3. Beggar
  4. Judge
10. 
Which of the following uses words to impress and rarely shows feelings?
  1. Commader
  2. Judge
  3. Scientist
  4. Leveler
11. 
Which of the following would be most likely to say, "Go home! Put on your suit coat! Take my car!"
  1. Leveler
  2. Scientist
  3. Commander
  4. Escape Artist
12. 
Which of the following is a synonym for candor? Check all that apply.
  1. frank
  2. sincere
  3. open
  4. similiar
13. 
Which of the following is a sign that someone might not be engaging in active listening?
  1. Restating what is said.
  2. Sending signals such as nodding your head.
  3. Asking a person to repeat themselves.
  4. Asking questions.
14. 
Which of the following is not a good method for resolving conflict?
  1. Voice your concerns.
  2. Avoid the person.
  3. Listen to the other side.
  4. Suggest all possible solutions.
15. 
Which of the following are true about nonverbal communication? Check all that apply.
  1. It includes gestures, facial expressions, and posture.
  2. It communicates positive and negative messages.
  3. It communicates negative messages only.
  4. It often communicates messages we aren't intending to send.

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