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Eleventh Grade (Grade 11) Hotel Management and Hospitality Questions

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Grade 11 Hotel Management and Hospitality
What are the first 3 things a guest notices about a hotel desk agent?
  1. How they look, smell and behave
  2. How the look, sound and listen
  3. How they smell, listen and behave
  4. How they look, listen and behave
Grade 11 Hotel Management and Hospitality
Front desk agents understand that a guest will form an opinion of the hotel and its employees in the first?
  1. 60 seconds of arrival
  2. 30 seconds of arrival
  3. 20 seconds of arrival
  4. 10 seconds of arrival
Grade 11 Hotel Management and Hospitality
Grade 11 Hotel Management and Hospitality
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