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Grade 11 Grade 12 College Continuing Education

Continuing Education Hotel Management and Hospitality Questions

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Continuing Education Hotel Management and Hospitality
Continuing Education Hotel Management and Hospitality
When greeting our guests, we should always:
  1. Smile
  2. Make eye contact
  3. Have welcoming body language
  4. All of the above
Continuing Education Hotel Management and Hospitality
Continuing Education Hotel Management and Hospitality
When escorting a guest to their desired destination, we should always:
  1. Get there quickly so that we can help others
  2. Go extra slow so we can make sure they don't get lost
  3. Just point to the right place and not actually escort them
  4. Try to keep the pace so they feel comfortable walking with us
Continuing Education Hotel Management and Hospitality
When I am the first person seen by a customer, that experience is called:
  1. Customer Care
  2. Customer Relations
  3. Customer Interaction
  4. Greeter
  5. Customer Contact
Continuing Education Hotel Management and Hospitality
What are most vodkas made from?
  1. Potatoes, barley, rye, maize, wheat
  2. Wheat, corn, barley, wheat, rice
  3. Rice, corn, wheat, rye, sorghum
  4. Wheat, rye, barley, corn, sorghum
Continuing Education Hotel Management and Hospitality
Continuing Education Hotel Management and Hospitality
Which of the following is the primary grape in Rioja?
  1. Pinot Noir
  2. Tempranillo
  3. Macabeo
  4. Garnacha
Continuing Education Hotel Management and Hospitality
Continuing Education Hotel Management and Hospitality
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