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Word Choice with Clients (Continuing Education)

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Word Choice with Clients

1. 
Finding the correct words to use while speaking with a client is very important.
  1. True
  2. False
2. 
Your words can build confidence or offend in a matter of one conversation.
  1. True
  2. False
3. 
If your client is swearing in front of you, it is ok to swear in front of them or at them.
  1. True
  2. False
4. 
"This cut will frame your face and make your cheeks look chubbier" is not a positive way to inform your client that their cut may not be the best choice for their face shape.
  1. True
  2. False
5. 
"This cut can help to frame your face and also make it appear slimming with the way the layers fall, it is very flattering" is a polite way to inform the client that a certain cut will make their face appear thinner.
  1. True
  2. False
6. 
Positive wording is best when dealing with a difficult client.
  1. True
  2. False
7. 
Negative wording can make your client feel discouraged.
  1. True
  2. False
8. 
You must always be realistic when talking about the expectations your client would like to see in the final result.
  1. True
  2. False
9. 
Word choice is also important when speaking with your colleagues, both in front of and away from clients.
  1. True
  2. False
10. 
If you are having a bad day, it is ok to be short with your customer as long as you apologize immediately.
  1. True
  2. False
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