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Twelfth Grade (Grade 12) Business Questions

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Grade 12 Business
Auto insurance is needed primarily:
  1. to finance automobile maintenance.
  2. to counter the effects of increasing fuel prices.
  3. as protection against the cost of significant loss.
  4. to satisfy federal requirements for a lawful citizenship.
Grade 12 Business
The room division manager over sees housekeeping and the front desk.
  1. True
  2. False
Grade 12 Business
Information is not part of the flow through front desk operation process?
  1. True
  2. False
Grade 12 Business
What type of reservations are front desk employees required to handle?
  1. Guaranteed and non-guaranteed reservations
  2. Non-guaranteed reservations
  3. Guaranteed reservations
  4. Non-voucher reservations
Grade 12 Business
How many steps are there in the registration cycle?
  1. Four
  2. Eight
  3. Nine
  4. Twelve
Grade 12 Business
The front office manager sets financial goals through forecasting occupancy, average daily rate (ADR), revenue per available room (RevPAR), and other statistical formulas. This is known as                   .
  1. Revenue management
  2. Leadership
  3. Guest service
  4. Green practices
Grade 12 Business
In a full-service property, the room supervisor works under the direct supervision of the                         .
  1. Front office manager
  2. Executive housekeeper
  3. Human resources director
  4. None of the above
Grade 12 Business
Having a network of resources within the                  , along with the skill of reading the guest, makes it possible to offer options most likely to meet guest expectations.
  1. Local community
  2. Statewide area
  3. Geographic region
  4. Property
Grade 12 Business
Using environmentally friendly buildings, equipment, processes, and techniques that help reduce energy consumption, encourage recycling, reduce waste, save water, and prevent pollution is called green practices.
  1. True
  2. False
Grade 12 Business
The payment card industry cannot refuse to allow any business permission to accept credit or debit cards as a form of guest payment for failing to be in compliance with the industry’s required standards.
  1. True
  2. False
Grade 12 Business
The process used to predict the sales of guestrooms and the rate that should be charged for a specific time of year is called:
  1. Fortune telling
  2. Formalizing
  3. Fore-knowledge
  4. Forecasting
Grade 12 Business
A                           posts revenue center charges to guest accounts, balances guest accounts, and performs a variety of banking service for guests; typically found only in large full-service properties and resorts.
  1. Night Auditor
  2. Reservationist
  3. Cashier
  4. Front Desk Representative
Grade 12 Business
In smaller, economy hotels, the rooms division category may not exist at all.
  1. True
  2. False
Grade 12 Business
There are only three skills needed when being a front office manager.
  1. True
  2. False
Grade 12 Business
A limited-service property usually has only one general manager overseeing every department.
  1. True
  2. False
Grade 12 Business
The front office operation encompasses the areas of front desk, uniform services, concierge, cashiers, and                .
  1. Night operation
  2. Night audio
  3. Night audit
  4. Night desk
Grade 12 Business
After an accident it is important to get all of the following except:
  1. Names, addresses, phone numbers
  2. Sign a quick-hit release form
  3. Vehicle description for all involved
  4. Driver’s license, auto license, insurance policy numbers
Grade 12 Business
Which part of the insurance coverage pays coverage for damage to your vehicle?
  1. Part A
  2. Part B
  3. Part C
  4. Part D
Grade 12 Business
When multiple companies insure a property, together they will pay more than the economic loss.
  1. True
  2. False
Grade 12 Finance
Which of the following describes when an individual, family or business assumes the total risk of economic loss?
  1. coinsurance
  2. self-insurance
  3. liability risk
  4. premium
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